Frequently Asked Questions

 

Where does Homiedec ship?

Homiedec currently ships to United States addresses only.

Is shipping free?

Yes. Standard shipping is free on all orders.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

After processing, estimated delivery takes 5–11 business days.

What shipping carriers do you use?

Depending on the order and destination, we may use USPS, UPS, FedEx, DHL, or other available carriers.

What is your order cutoff time?

Our order cutoff time is 5:00 PM New York time.

What payment methods do you accept?

We accept:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

All transactions are processed in U.S. Dollars (USD).

Can I return my order?

Eligible products may be returned within 30 business days of delivery, subject to our return requirements.

Customers are responsible for return shipping costs.

What products cannot be returned?

Returns are not accepted for products that:

• Have been used, worn, washed, or damaged after delivery.

• Have had their original tags, labels, or stickers removed.

• Are missing original packaging, boxes, wrapping, or protective materials.

• Are missing accessories, manuals, free gifts, or other original components.

• Have stains, odors, smoke smell, pet hair, or other visible signs of use.

• Are customized, personalized, or made to order.

• Are clearance or final-sale items, or are marked as non-returnable, unless defective, damaged, or incorrectly shipped.

• Are gift cards or digital products.

• Were damaged through misuse, accidents, negligence, or unauthorized repairs.

• Are returned after the eligible return period.

• Are missing parts or components included with the original delivery.

• Are returned without prior authorization where applicable.

• Do not have the required uncut unboxing video clearly showing the product and the issue.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How long does a refund take?

Approved refunds are processed within 5–10 business days after the return has been approved.

How will my refund be issued?

Approved refunds are issued to the original payment method.

Where should I send a return?

Returns should be sent to:

Homiedec
8465 Old Redwood Hwy
Windsor, CA 95492
United States

Please contact us before sending a return to receive applicable return instructions.

Do I need an unboxing video for a return?

An uncut unboxing video clearly showing the product and the issue is required where applicable. If the required video is not provided, the return may not be eligible.

How can I contact Homiedec?

You can contact us at:

Email: support@homiedec.shop
Phone: +1 321 404-6249
Support: 24/7 by email